Common Queries


What are the payment options?

We accept major credit card companies such as MasterCard, Visa etc. We also accept PayPal.

What is your return policy?

Thank you for shopping with TionneSkin. If you are not satisfied with your purchase, you have 14 days from your order date to make a return. To be eligible for a return, an item must be unused and in the same condition that you received it.
Refunds are not issued. If there's a problem with your order, contact me. 

Are all of your products organic?

Yes, all of our products are organic.

I have allergies, Is it safe to use your products?

If you have any allergies contact me, and I can accommodate you. 

Is there beeswax in all of your lip gloss products?

Yes, there is beeswax in all of the lip gloss products. 

Are all of your skincare products handmade?

How long does it take to process orders?

Is TionneSkin black owned?

Yes, TionneSkin skincare products are all handmade. 

It takes about 4 business days- 7 business days to process orders.

TionneSkin is 100% black owned. 

How long does it take for orders to arrive? 

Are TionneSkin's products cruelty-free?

All orders are shipped out using USPS and it will take about 2-5 days for the items to arrive. *There may be delays due to COVID-19.

Yes, All of TionneSkin's products are cruelty-free.